These Terms of Service govern the accounting relationship between ElevatePrimeEdge and our clients. They form an integral part of all contracts relating to our accounting optimization and financial consulting services, advisory offers, and certification services. By registering or using our services, the client fully accepts these Terms of Service and agrees to comply with the accounting standards they represent.
The accounting contract with ElevatePrimeEdge is concluded either by joint signature of a written agreement, or by our written confirmation of client registration. The exact scope of services, accounting objectives, schedule, and pricing are defined in individual contracts or registration confirmations. Modifications or additions require written form and mutual agreement.
Our accounting services include, but are not limited to:
Our accounting rates are indicated in Singapore dollars (S$) and subject to applicable taxes. For extended services, we reserve the right to issue monthly payment plans. Unless otherwise agreed, the following payment conditions apply:
ElevatePrimeEdge is committed to respecting the professional nature of our accounting work. Our refund policy reflects our understanding that accounting optimization services represent an important foundation in financial future:
All refund requests must be submitted in writing to info@elevateprimeedge.com. Refunds will be processed within 10 business days and issued according to the original payment method. We respect the trust we receive and handle all refund requests with care and professionalism.
Agreed accounting sessions are professional meetings. For cancellations or postponements by the client, the following guidelines apply:
In extraordinary circumstances (such as serious illness with documentation), we strive to find flexible solutions. ElevatePrimeEdge reserves the right to postpone sessions for important reasons. In this case, the client will have no charges.
The success of our accounting optimization work depends largely on client commitment and participation. The client therefore commits to:
ElevatePrimeEdge is committed to the highest level of confidentiality regarding all client information and accounting details. This accounting trust also applies after the end of our relationship. We treat all client information and sessions with the greatest respect and do not share them with third parties without explicit consent. The collection and processing of personal data is carried out in accordance with our Privacy Policy and applicable data protection regulations.
All accounting materials, concepts, methodologies, and other service products created by ElevatePrimeEdge are protected by copyright and retained as accounting intellectual property. The client receives a non-exclusive and non-transferable right to use them for accounting development. Sharing with others or commercial use outside the agreed scope is not permitted without our explicit written consent. ElevatePrimeEdge reserves the right to use the methods and concepts developed in anonymized form for other clients as well.
ElevatePrimeEdge is honored to share client testimonials and accounting success stories, unless the client expressly requests confidentiality. The use of photographs or detailed accounting stories for marketing purposes always requires explicit client consent. At the client's request, special confidentiality agreements can be concluded to regulate this point in more detail.
ElevatePrimeEdge provides accounting support and accounting optimization services with the greatest care and according to the best accounting knowledge and expertise. However, we do not guarantee the achievement of specific accounting results, as accounting development is a complex journey. Our liability is limited to intent and gross negligence and is limited in amount to the agreed fees. Liability for slight negligence, indirect results, or accounting variations of the journey is excluded.
For ongoing accounting relationships, the duration and termination period are based on individual accounting agreements. Unless otherwise agreed, a 30-day termination period with respect and professionalism applies. Both parties reserve the right to conclude the relationship for important accounting reasons. Conclusion requires written form and mutual respect.
If individual provisions of these Terms of Service should be invalid or inapplicable, the validity of the remaining provisions remains unchanged. A valid provision that best corresponds to the accounting objective of the invalid provision will replace the invalid provision. Modifications or additions to these Terms of Service must be in written form. Singapore law applies exclusively, excluding the United Nations Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the registered office, insofar as this is legally permitted.